Plantronics makes some of the greatest headsets in the world, and even beyond. From corded to cordless models, let TriTel Networks help you find the headset for your particular needs! Click here to see the selection!
Check out this informative description of what SIP really is and how it can help your business save money each month. What Is SIP?
You have a smart phone right? Why not integrate the functionality of your desk phone into your smart phone and take the office with you on the road. Both Alcatel-Lucent and Zultys have apps for the most common smartphones.
Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, recently introduced Zultys Flex Communicator. Flex Communicator allows for seamless integration between 3rd party business applications such as Customer Relationship Management (CRM) systems and the Zultys MX Unified Communications system for the purposes of generating screen pops and performing record look-ups when an incoming call is received.
Zultys strives to streamline call center operations by providing agents with a way to access information about incoming callers as soon as a call comes in. With Zultys Flex Communicator, a call center agent can have the caller’s contact record and account information pop up on their screen before they actually answer the call, allowing for better customer service and increased productivity. On receipt of a call, Zultys Flex Communicator executes the configured application or launches a web URL, with a search for the Caller Number and/or Name. This provides tremendous flexibility to integrate with both installed programs and browser based applications, or simply to perform a query via a search engine, social network, or any other website.
"We had an engineering company that needed screen pops to their Exact Synergy Software and it was very costly to build the link to the software, but with the Zultys Communicator this was done quickly, easily and it’s very reliable!" said Jason Smith, Vice President at Midland Communications, after deploying Zultys Flex Communicator.
Zultys Flex Communicator joins Zultys Salesforce Communicator™ and Zultys Outlook Communicator™ in Zultys’ growing line of solutions that allow tighter integration between 3rd party applications and Zultys Unified Communication systems.
Zultys Flex Communicator is available immediately for the Microsoft Windows operating system.
Toshiba’s VIPedge™ cloud-based telephone solution is designed for organizations needing robust communication features without having to own and maintain an onsite telephone system. Let Toshiba manage your telephone communication solution; all you have to do is answer your phone calls utilizing the unified communication applications your business needs.
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